Shipping policy

At Glow Korea, we are committed to delivering your orders quickly and safely. Please review our shipping policy below for detailed information about delivery timelines, rates, and procedures.

1. Shipping Coverage

We ship products throughout India, including major cities and remote areas. We partner with reliable logistics providers to ensure timely and secure delivery of your orders.

2. Processing Time

  • Orders are processed within 1-2 business days after confirmation
  • Processing excludes weekends and public holidays
  • You will receive a shipping confirmation email with tracking details once your order dispatches

3. Delivery Timeline

  • Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad): 3-5 business days
  • Tier 1 Cities: 5-7 business days
  • Tier 2 & 3 Cities: 7-10 business days
  • Remote Areas: 10-14 business days

Note: Delivery timelines are estimates. We are not responsible for delays caused by courier services, weather, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping: Orders above ₹500
  • Standard Shipping: ₹50 for orders below ₹500
  • Bulk orders and corporate purchases may have special rates (contact us for details)

5. Tracking Your Order

  • You will receive a tracking number via email upon shipment
  • Track your package in real-time through our website or the courier's tracking portal
  • For tracking assistance, contact us at official@glowkorea.in

6. Damaged or Lost Shipments

  • Report damaged or missing items within 48 hours of receipt
  • Provide photographic evidence of the damage or loss
  • We will arrange replacement or refund at no additional cost
  • Contact: official@glowkorea.in or +91-995899098

7. Shipping to International Addresses

Currently, Glow Korea ships only within India. We are exploring international shipping options and will update this policy accordingly.

8. Address Requirements

  • Ensure your shipping address is accurate and complete
  • Include apartment/house number, building name, and landmarks for clarity
  • We cannot be held responsible for orders delivered to incorrect addresses provided by customers

9. Special Requests

For special shipping requests (expedited delivery, specific time slots), please contact us at official@glowkorea.in before placing your order.