Double Effect Nursing Cleanser

Returns Policy

We want you to be completely satisfied with your purchase. Our Return Policy is designed to ensure a hassle-free experience. 1. Return Eligibility Products can be returned within 30 days of delivery if they meet the following conditions: The product is unused and in its original packaging (sealed/unopened) The product is not expired or damaged due to customer mishandling The product's expiry date is at least 6 months from the date of return All original packaging, labels, and documentation are intact 2. Non-Returnable Items The following items cannot be returned: Opened, used, or partially used products Products with tampered or damaged seals Items without original packaging or labels Expired products Products damaged due to customer negligence or misuse Items purchased more than 30 days ago 3. How to Initiate a Return Contact us at official@glowkorea.in or +91-7982200431 within 30 days of delivery Provide your order number and reason for return Send high-quality photos of the product and packaging Wait for return approval before shipping the product back 4. Return Shipping Defective Products: Free return shipping (we provide return label/pickup details) Customer Preference Returns: Customer bears return shipping charges Use any courier service; ensure package is properly insured and tracked 5. Return Address Once your return is approved, we will provide you with a return address. Do not ship items without prior approval. 6. Refund Processing Upon receiving and inspecting the returned item, we process refunds within 7-10 business days Refunds are issued to the original payment method Bank transfer refunds may take 5-7 additional business days to reflect in your account Refund amount excludes original shipping charges (unless the return is due to our error) 7. Defective Products If you receive a defective or damaged product: Report within 48 hours of delivery with photographic evidence We will arrange replacement or full refund without requiring return shipping 8. Exchange Policy For product exchanges (different size, color, or variant), contact us at official@glowkorea.in. Exchanges are subject to availability and may incur shipping charges. 9. Contact Information Returns Support: official@glowkorea.in | +91-7982200431

Shipping

At Glow Korea, we are committed to delivering your orders quickly and safely. Please review our shipping policy below for detailed information about delivery timelines, rates, and procedures. 1. Shipping Coverage We ship products throughout India, including major cities and remote areas. We partner with reliable logistics providers to ensure timely and secure delivery of your orders. 2. Processing Time Orders are processed within 1-2 business days after confirmation Processing excludes weekends and public holidays You will receive a shipping confirmation email with tracking details once your order dispatches 3. Delivery Timeline Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad): 3-5 business days Tier 1 Cities: 5-7 business days Tier 2 & 3 Cities: 7-10 business days Remote Areas: 10-14 business days Note: Delivery timelines are estimates. We are not responsible for delays caused by courier services, weather, or unforeseen circumstances. 4. Shipping Charges Free Shipping: Orders above ₹500 Standard Shipping: ₹50 for orders below ₹500 Bulk orders and corporate purchases may have special rates (contact us for details) 5. Tracking Your Order You will receive a tracking number via email upon shipment Track your package in real-time through our website or the courier's tracking portal For tracking assistance, contact us at official@glowkorea.in 6. Damaged or Lost Shipments Report damaged or missing items within 48 hours of receipt Provide photographic evidence of the damage or loss We will arrange replacement or refund at no additional cost Contact: official@glowkorea.in or +91-7982200431 7. Shipping to International Addresses Currently, Glow Korea ships only within India. We are exploring international shipping options and will update this policy accordingly. 8. Address Requirements Ensure your shipping address is accurate and complete Include apartment/house number, building name, and landmarks for clarity We cannot be held responsible for orders delivered to incorrect addresses provided by customers 9. Special Requests For special shipping requests (expedited delivery, specific time slots), please contact us at official@glowkorea.in before placing your order.